Plumbing questions locals ask

The questions we hear most from homeowners around the station, answered straight. If yours is not below, a licensed plumber is a phone call away on (02) 9072 0502, day or night.

Is there really a $0 call out fee?

Yes, and it is not a teaser. Sending a plumber to assess the job and write up a price costs you nothing, and you settle up only after you have approved it.

Do you answer the phone after hours?

Round the clock, seven days, a real tradesperson takes the call in person rather than a machine. A pipe letting go at 2am reaches the same person who would answer at lunchtime.

Why do drains block so often in the older streets here?

Most homes built from the 1930s to the 1960s sit on old earthenware drains that split and drop at the joints as the ground moves. Roots from the leafy verges then reach into those gaps and catch waste.

My yard floods whenever it storms. Is that normal?

It can be, given where you sit. This pocket drains into the very start of the Wolli Creek network, and when the concrete-lined channels upstream fill, pits back up and water spills into the lowest yards.

Can you reline a pipe instead of digging up the yard?

Frequently, yes. When the camera finds an old drain that has fractured or filled with root but still keeps its round form, a resin liner is cured inside it, leaving the lawn, path or paving untouched.

Should I repair or replace an ageing hot water system?

Weigh up two things: how old it is and what broke. A minor part on a fairly young unit is worth mending, but a tank that has rusted and started weeping is money better spent on a changeover.

Do you work on the shops and factories, not just houses?

Yes. Beyond homes we cover the businesses along the shopping strip and the warehouses beyond the tracks, tackling grease-clogged drains, yearly backflow testing and commercial gas fittings alike.

What should I do the moment a pipe bursts?

Turn the mains stop tap at the front boundary clockwise to cut the flow, then shift anything valuable away from the water. Call us straight after and a plumber guides you through the rest.

Are your plumbers licensed and insured?

Every plumber on the job holds licence #275278C and carries full insurance. The certificates that keep your compliance paperwork in order come with the invoice as standard, never only on request.

How does the fixed price actually work?

Your plumber sizes up the job and gives you one written price for the whole fix before starting. You pay that quoted price and nothing on top, whether the work lands on a night, a weekend or a holiday.

Why do the homes around here develop gas leaks?

Gas was connected to these streets back in the post-war years, so many older homes still carry aged fittings and flexible connectors. Those parts dry out and loosen under heat, vibration and the shifting clay beneath them.

Do you clear blocked drains with a camera and jetter?

Yes. The camera goes down first to locate the exact blockage, a high-pressure jet then scours out the root and sludge, and a second camera pass confirms the pipe is intact or marks it for a liner.

Can a tenant call you, or only the owner?

Anyone dealing with a plumbing emergency is welcome to call. For renters we write up a plain report for the agent or landlord, so the correct repair is approved without any back-and-forth.

How quickly can you reach an emergency?

When water is pouring and will not stop, we prioritise it hard, and because a van is usually on a street close by, the run to your door is short. You get a genuine arrival window, not a vague maybe.

Do you handle stormwater and pit blockages too?

Yes. Silt and autumn leaf off the mature verges pack pit grates and downpipes, and keeping them clear is what stops a backyard turning into a pond when a summer storm hits.

Will the same blockage just come back?

Not once the real cause is sorted. A plunge clears the symptom, but the camera exposes the fractured joint or root behind it, and lining that stretch of pipe keeps it from returning.

Can you install and service water filters as well?

Yes. A point-of-use filter under the sink or a whole-house unit strips grit and off-tastes from the water, and we fit them and swap the cartridges on schedule so the supply stays fresh.

What backs your work once the job is done?

Every repair carries our Lifetime Labour Warranty. If anything we have fixed is not right, we return and set it straight at no charge to you.

Still stuck on a plumbing question? Call (02) 9072 0502 and talk it through with a licensed plumber, any hour, any day of the week.